Frequently Asked Questions: Coronavirus

The nCoV-2019 Coronavirus virus is a global health crisis. Let AFC Urgent Care Denver help you.

Latest COVID19 Coronavirus Update: 3-20-2020

Please call the state hotline for immediate help: 303-389-1687 or 1-877-462-2911

CO-HELP is Colorado’s call line for the novel coronavirus (COVID-19). People who have questions about COVID-19 can call CO HELP at 303-389-1687 or 1-877-462-2911, for answers in many languages, or email them at for answers in English.  Or visit their website at

Follow COVID-19 updates from the Tri-County Health Department to determine if local towns and locations have put you at potential risk. If you believe you need testing, please read the clinical guidelines for testing here: LEARN ABOUT TESTING

CDC Updates on nCoV-2019

Follow the Centers for Disease Control updates to learn about national preparedness for the coronavirus.

WHO Updates on nCoV-2019

The World Health Organization is leading public awareness and containment efforts related to nC0V-2019 on a global scale.

Media Updates on nCoV-2019

Major media outlets are reporting on the coronavirus at a local and national scale. We've curated Google News reports to provide the most recent information available.

AFC Urgent Care Denver is committed to helping patients learn how to stay safe from coronavirus!

The nCoV-2019 Coronavirus is one of the most dangerous global health crises in 2020, which is now flagged as a major public health concern in the United States. When a disease or illness gain as much attention on social media as the coronavirus, then it is imperative to follow trustworthy updates from the Centers for Disease Control (CDC), World Health Organization (WHO), and local healthcare officials. 

AFC Urgent Care Denver is here to provide you with the best sources of information from our social media platforms, leading healthcare agencies, and frequent major media updates. Misinformation from unverified social media sources can cause patients to panic or participate in ineffective prevention methods. Use the following modules and links to learn more!

Important Update: AFC Urgent Care Denver locations do not test for the nCOVID coronavirus. Make sure you call our clinic in advance and determine your best treatment option. If you plan to visit please wear a protective mask. Patients that have the virus should visit an emergency department for care.  

COVID-19 Testing Questions and Guidelines:

Patients must understand that certain medical guidelines and clinical criteria help patients determine if they need COVID-19 testing. The Colorado State Health Department suggests that all individuals consult a local healthcare provider before testing. 

However, there are specific CDC guidelines for testing that can help patients determine the best course of care. Symptoms of coronavirus like sneezing, coughing, and fever are very similar to the common cold and flu. An urgent care center can help test for other diseases but usually does not provide COVID-19 testing for patients. 

Healthcare providers will use CDC guidelines to determine if COVID-19 is appropriate for testing by a state-run testing center or hospital. The following guidelines include: 

  1. Hospitalized patients who have signs and symptoms compatible with COVID-19 in order to inform decisions related to infection control.
  2. Other symptomatic individuals such as, older adults and individuals with chronic medical conditions and/or an immunocompromised state that may put them at higher risk for poor outcomes (e.g., diabetes, heart disease, receiving immunosuppressive medications, chronic lung disease, chronic kidney disease).
  3. Any persons including healthcare personnel, who within 14 days of symptom onset had close contact with a suspect or laboratory-confirmed COVID-19 patient, or who have a history of travel from affected geographic areas within 14 days of their symptom onset.

Please call the state department for immediate help at ​ 303-389-1687 or 1-877-462-2911. 

coronavirus nCoV-2019

FAQs (Frequently Asked Questions) about Coronavirus:

Coronavirus is a type of  virus that impacts a patient’s upper respiratory system. Public health officials and the Centers for disease control name the strain detected in Wuhan, China as “2019-nCoV.” According to the CDC, coronaviruses are “a large family of viruses that are common in many different species of animals, including camels, cattle, cats, and bats. Rarely, animal coronaviruses can infect people and then spread between people such as with MERSSARS, and now with 2019-nCoV.”

A coronavirus is a special virus that spreads within a certain species of animal, which can cause significant respiratory trouble and incredibly harmful results within the same species. nCoV-2019 is an especially rare case of a coronavirus spreading from a foreign animal species to humans. 

Symptoms of the cornoavirus begin as any onset acute illness with coughing, sneezing, sinus pain, and congestion. However, patients with the virus soon develop extreme difficulty breathing and fatal respiratory symptoms. 

nCoV-2019 was discovered  in Wuhan, China, where several patients became infected after the virus spread from an animal reservoir in the county. Some patients were linked to the virus after buying goods and interacting with contaminated foods in a live animal market. 

However, international public health agencies have determined that the virus is primarily spread from person-to-person interaction, which has caused a devastating number of cases. In fact, recent news outlets report over 1000 deaths and 43,000 worldwide are infected with the virus. (This number may be climbing at the time of this report)

International travelers coming back to their home countries (U.S, United Kingdom, etc.)  from Wuhan have been quarantined while cruise ships near main port cities have been stalled due to potential virus risks. 

Currently, multiple cases of the coronavirus have been discovered in the United States.

The CDC and other government agencies are investigating a total of 1,000,00 +  potential cases in the U.S. Patients are advised to follow WHO, CDC, and public health updates as cases continue to climb. 

Experts are currently determining when the virus is expected to slow down and how soon local governments can begin to re-open non essential businesses. 


The state has reported multiple cases of COVID-19 and is also administering free testing through the city of Denver and state-wide. Currently, the state of Colorado explains that there have been multiple cases positive for nCoV-2019. However, the state recommends that patients should stay prepared in the event that the virus spreads due to international travel or domestic spread from other states. Here is what the state is doing to prevent the virus: 

  • “Testing for COVID-19 at the state lab, seven days a week.
  • Providing information about the disease and how to report suspected cases to local health departments and health care providers in Colorado.
  • Coordinating with local public health agencies to determine the need for monitoring, quarantine, or other restriction of movement and activities for individuals with travel history to foreign countries where community spread is prevalent.
  • Ensuring  health care providers know how to safely manage and collect specimens from people with possible COVID-19 infection and supporting hospitals and local public health labs in collecting and transporting those specimens.
  • Working with local public health agencies, community health care providers, suppliers/distributors, as well as federal partners, to identify and mitigate potential shortages of supplies, medications, and personal protective equipment that would likely be used in the event of an outbreak in Colorado.” 

Make sure that you follow CDC updates and local news organizations to learn if, and when, the coronavirus spreads to your local town or the state in general. 

Public health officials want to make it clear to patients that routine hygiene and general disease prevention are crucial to lowering your risk of getting a coronavirus infection. In fact, Colorado’s Public Health Department outlined the key prevention methods which are similar to avoiding a case of the flu or common cold. Here are a few more specific prevention strategies for patients: 

“As with other respiratory viruses, we recommend people protect themselves and others by practicing everyday actions:

  • Clean hands frequently with soap and water or alcohol-based hand rub.
  • Cover your nose and mouth when coughing and sneezing.
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Stay home if you are sick.
  • Get an annual flu vaccine if you have not had one.”

If patients have any other questions about coronavirus prevention, then please call a local healthcare provider to learn the facts about coronavirus and disease safety!